Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

About our Jewelry

Who makes the jewelry, and how is it handmade?

Every piece is carefully handcrafted by me, Annie :). I personally design, select materials, and assemble each piece, ensuring every necklace, bracelet, and pair of earrings is made with love, attention to detail, and quality craftsmanship. Because each item is handmade, small variations may occur, making your jewelry truly one-of-a-kind. 😊

What makes jewelry from The Pearly Loft unique?

Every Pearly Loft piece is handmade by me in small batches, never mass produced. I design each style from start to finish, then hand-assemble it with intention and attention to detail. Because every freshwater pearl is naturally one-of-a-kind, no two pieces are ever exactly the same.

I take extra steps such as welding jump rings shut so your chains stay secure and wearable for years. And because I know how frustrating irritation can be, I’m intentional about using quality metals like 14k gold-filled and sterling silver (nickel free, 92.5% silver + 7.5% copper), making my jewelry a great option for sensitive skin.

Pearls for the modern era, thoughtfully made, built to last, and designed to be worn on repeat.

What materials do you use in your jewelry?

I use high-quality Grade-A freshwater pearls, and 14k gold-filled components(contains 5% gold of its total weight) or sterling silver components (92.5% silver + 7.5% copper).

Where do you source your pearls?

I source my freshwater pearls from a trusted supplier whose pearls are responsibly farmed and ethically farmed in Zhejiang, China. My gold-filled and sterling silver components come from a small, reputable supplier. I also test the gold content to ensure your jewelry contains real, high-quality gold. Every material is carefully selected to create pieces that are durable and long lasting.

Where do you source your gold-filled supplies?

My gold-filled chains, wires, and findings come from a small, reputable supplier, and I personally test the gold content to ensure your jewelry contains real, high-quality gold. Every material is carefully selected to create pieces that are beautiful, durable, and made to last.

Are your pearls real?

Yes! I only use genuine Grade-A freshwater and sometimes Tahitian pearls. Each pearl is unique, so slight variations in shape and size are natural.

What does “Gold-Filled” mean?

Gold-filled jewelry is made by bonding a layer of real 14k gold that makes up at least 5% of the item’s total weight to a base metal ( brass). Often confused with Gold-Plated. In contrast, gold-plated jewelry usually contains less than 0.05% gold, which can wear off quickly. Because of its higher gold content, gold-filled is durable, waterproof, and hypoallergenic, making it safe for sensitive skin. It’s also resistant to tarnish and everyday wear, giving you the beauty of solid gold at a more affordable price.

What does Sterling Silver mean?

Sterling silver is a high-quality metal made of 92.5% pure silver and 7.5% copper for durability. Over time, sterling silver may naturally tarnish due to exposure to air, moisture, or skin oils. This tarnish is not permanent, a gentle polish with a silver cleaning cloth will quickly restore its shine. With proper care, sterling silver jewelry can last a lifetime and is a classic choice for everyday wear.

How do I take care of my pearl jewelry?

Pearls are delicate and require a little extra care to keep their natural beauty. Avoid exposing them to water, perfume, lotions, or harsh chemicals. Water can weaken the silk or stringing material that pearls are often threaded on, and chemicals (even in tap water, like chlorine) can damage their natural luster.

To keep your pearls looking radiant:

- Wipe them gently with a soft, dry cloth after each wear.

- Store them separately in a soft pouch or lined jewelry box.

- Pearls need a bit of moisture from the air to keep from drying out.

For more pearl care tips/tricks please refer the Jewelry Care Guide for Gold-Filled, Sterling Silver, and Pearls

How do I clean my jewelry?

Gold-filled → mild soap + water.

Sterling silver → polishing cloth

Pearls → soft dry cloth only, never soak.

Refer to my Jewelry Care Guide for Gold-Filled, Sterling Silver, and Pearls for details instructions.

Can I shower or swim with my jewelry on?

It depends on the piece. Gold-filled jewelry is water-resistant, so the occasional shower usually won’t hurt it. However, regular exposure to water, especially chlorinated pools, hot tubs, or saltwater can dull the pearls shine over time.

Sterling silver will tarnish in water over time, and pearls should always be kept dry, as water can weaken their luster and the stringing material.

So while it might be okay once in a while, we recommend removing your jewelry before swimming or showering to keep it looking its best for years to come.

Refer to Jewelry Care Guide for Gold-Filled, Sterling Silver, and Pearls for more information.

Will my jewelry tarnish?

Gold-filled and sterling silver jewelry are both long-lasting, but like all metals, they may change slightly over time.


A. Gold-filled jewelry is very resistant to tarnish, but over years of wear it may look a little dull. The good news is that it’s easy to refresh, just gently rub the chain or wire with lukewarm water and a mild soap, then dry thoroughly with a soft cloth. This will bring back its beautiful sparkle.

B. Sterling silver naturally tarnishes when exposed to air and moisture, but it’s not permanent. A quick polish with a silver cleaning cloth will restore its shine in no time.

Refer to Jewelry Care guide for Gold-Filled, Sterling Silver, and Pearls for more information.

Orders & Shipping

Do you make custom pieces?

Yes! I love bringing your ideas to life. Whether it’s adjusting the length of a necklace, adding extra pearls, or designing something completely unique, I’m happy to create a custom piece just for you. Custom orders require a $30 deposit, which goes toward the final price of your jewelry. This ensures I can source the right materials and dedicate the time needed to your design.

For custom inquiries, please email thepearlyloft@gmail.com

How long does it take to receive my order?

Orders usually ship within 3–5 business days, depending on whether I already have the piece in stock or need to make it by hand. Timing may vary, but I always do my best to ship as quickly as possible. Custom orders may take a little longer, since they’re made specially for you.

Do you offer international shipping?

At this time, I ship within the U.S. only.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package every step of the way.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, I can usually update the address. Send me a message as soon as possible so we can make the change.

Return Policy

What is your return policy?

Since each piece is handmade with care, all sales are final. That said, I want you to absolutely love your jewelry. So, if your item arrives damaged or you have any issues, please reach out within 30 days. I’ll be more than happy to work with you to find a solution. 💕

Do you offer exchanges?

Because each piece is handmade, I’m unable to offer traditional exchanges once an item has been worn. However, if you’d like to swap your jewelry for another style, I’m happy to accept exchanges within 30 days of delivery, as long as the piece is unworn and in its original condition.

Custom orders and sale items are final sale, but if you’re unsure about sizing or style, feel free to reach out before ordering. I’d love to help guide you to the perfect piece. 💕

Do you offer repairs?

Yes! I want your pieces to last. I offer repair services for a small fee, which may vary depending on whether it’s a bracelet, necklace, or earrings. If it’s a minor fix within 30 days of purchase, I’m happy to repair it complimentary. Please reach out with photos of your piece so I can give you an estimate and let you know the next steps.

Who is responsible for shipping costs on returns or exchanges?

Customers are responsible for covering the cost of shipping when sending back items for an exchange or repair. If your item arrives damaged or there was a mistake with your order, I’ll take care of the shipping cost to make it right.

Events

Can I shop your jewelry in person?

Yes! You can find me at local pop-up markets around Las Vegas. Check my Events page for upcoming dates.

Can I try on your jewelry at events?

Yes! All event attendees are welcome to try on pieces so you can see how they feel and look before purchasing. I sanitize my jewelry before and after each try-on to ensure a safe and clean experience for everyone.

Do you accept custom orders at events?

Absolutely! If you see something you love but want a small change (like a longer chain, an extra pearl, or a different clasp) I can take down your request and work on it at a later time to create your custom piece. A 40% deposit is required for custom orders to secure your design which will be applied to your purchase. For larger custom designs, we can discuss the timeline and materials needed to make it just for you.

Who is responsible for shipping costs on returns or exchanges?

Answer richtext

Warranty

Do you offer a warranty?

Yes. All jewelry purchases come with a 1-year warranty from the date of purchase.

Do I need proof of purchase?

Yes. Proof of purchase is required for all warranty claims.

Please include your receipt or order number (or the name/email used at checkout) when you contact me.

What does the 1-year warranty cover?

If a clasp or chain breaks due to a fault in the jewelry (especially with delicate, dainty chains), I’ll happily repair or replace it. I stand by the quality of each handmade piece.

What isn’t covered under the warranty?

This warranty does not cover damage caused by:

Chemicals (perfume, lotions, cleaning products, chlorine, etc.), Oxidation/tarnishing, Accidental damage (snagging, pulling, bending, crushing), General wear and tear over time

How do I start a warranty claim?

Email thepearlyloft@gmail.com with:


  • Your proof of purchase (receipt or order number)

  • A quick description of the issue

  • Clear photos of the jewelry and the damaged area

I’ll reply with next steps and the best solution.

Do I need to ship the piece back?

Yes. I need to inspect or repair it, I’ll let you know how to send it in. This will help me understand how the jewelry broke.

What if my jewelry was damaged from wear, water, or chemicals?

Even if it isn’t covered under warranty, you can still email me. I can offer a paid repair option on the piece and the damage.

Business Inquiry

How can I contact you for business inquiries?

For all business inquiries, please email: thepearlyloft@gmail.com

Do you do collaborations or brand partnerships?

Yes! I love intentional collaborations that align with The Pearly Loft’s values (slow fashion, elevated everyday style, modern pearls). Email me your concept, timeline, and any links/handles.

Can I have The Pearly Loft at my event?

Yes! If you’d like to book me for a pop-up, market, private party, bridal event, or vendor event, email thepearlyloft@gmail.com with:


  • Event date + location

  • Expected attendance

  • Setup details (table size, indoor/outdoor, time, fees)

  • Your event page or flyer (if available)

Do you offer wholesale or boutique partnerships?

Yes. If you’re a boutique or retailer interested in carrying The Pearly Loft, email:


  • Store name + location + website/Instagram

  • What styles you’re interested in

  • Target price range and timeline

Do you do custom orders for events or gifting?

Yes. For bridal parties, corporate gifting, birthdays, and special occasions, I can often create custom or coordinated sets depending on timeline and inventory. Send an email to thepearlyloft@gmail.com your quantity, budget range, and the date you need them by. For custom or coordinated sets, you are required to pay a 40% deposit which will go towards the purchase.

Press / media / styling requests?

Yes. For editorial, styling pulls, or press features, email thepearlyloft@gmail.com with your publication/project name, shoot date, and request details.